Return & Refund Policy

We accept returns for defective products only. This policy sits alongside your rights under the Consumer Protection Act, 2012 and the Sale of Goods Act.

Defective products
If a product you received is defective (faulty, damaged on arrival, or not working as described), contact us within 7 days of delivery. The item should be in its original packaging with all accessories and manuals.

What we do not accept
We do not accept returns of products that are not defective, including change of mind. Products damaged through misuse, an accident or by ignoring the manufacturer’s instructions are not covered.

Exchanges
We accept exchanges for defective products. You can choose a replacement or exchange instead of a refund.

How to start a return
Call or WhatsApp +254 708 777192, or email info@guruexpertpowertools.co.ke, with your order number and a photo of the defect. We will confirm the defect and either arrange collection or ask you to bring the item to our shop. We cover the cost of returning defective products.

Refunds
Once we have received and checked the defective product, we refund to your original payment method, usually within 3 to 7 working days.

Warranty
A product that develops a fault after 7 days may be covered by the manufacturer’s warranty. See our Warranty Policy for how those claims work.

Guru Expert Power Tools, Magomano House, 1st Floor, Room 10D, Tom Mboya Street, Nairobi. +254 708 777192 / info@guruexpertpowertools.co.ke.