Return & Refund Policy

Last updated: 1 September 2026

If there is a problem with something you bought from us, tell us and we will put it right. This policy sits alongside your rights under the Consumer Protection Act, 2012 and the Sale of Goods Act.

Returning an item

You can ask to return most items within 7 days of delivery. The item should be unused and in its original packaging, with all accessories, manuals and any free gifts included.

When we accept a return

We accept returns when an item arrives damaged, turns out to be faulty, does not match its description, or when we sent the wrong product. In these cases we cover the cost of getting the item back to us.

When we cannot accept a return

We cannot take back items that have been used, fitted or altered unless they are faulty; consumables such as blades, drill bits and lubricants once opened; or clearance items marked non-returnable. Products damaged through misuse, an accident or by ignoring the manufacturer’s instructions are also not covered.

How to start a return

Call or WhatsApp +254 708 777192, or email info@guruexpertpowertools.co.ke, with your order number and a photo of the item. We will confirm whether it qualifies and either arrange collection or ask you to bring it to the shop.

Refunds

Once we have the item back and have checked it, we approve the refund and send it to your original payment method, usually within 3 to 7 working days. M-PESA refunds are normally quicker than card refunds. If you would rather have a replacement or an exchange, we will arrange that instead.

Faulty goods

A product that develops a fault may also be covered by the manufacturer’s warranty. See our Warranty Policy for how those claims work.

Guru Expert Power Tools, Magomano House, 1st Floor, Room 10D, Tom Mboya Street, Nairobi. +254 708 777192 / info@guruexpertpowertools.co.ke.